Contacts
The support team serves users from India through multiple channels. This page provides all necessary details for reaching assistance with account-related questions, payment concerns, and technical issues. Representatives respond to queries within 24 hours on weekdays. Customer service handles requests submitted via email, live chat, and contact forms. All communication channels remain active throughout the week to address user needs promptly and efficiently.
In this article
Customer Support Contacts
Players in India can reach assistance through several dedicated channels. Each option serves different needs and response time preferences.
- Email – send detailed queries and attach documents; responses arrive within 24 hours;
- Live chat on site – get instant answers from agents during business hours;
- In-account form – submit requests related to transactions or account settings directly through the dashboard;
- App support – access help sections and contact options through the mobile application for Android and iOS devices.
Working Hours
Support operates daily from 9:00 AM to 11:00 PM IST. Email responses arrive within 24 hours, and chat assistance connects within 5 minutes. Evening peak hours between 7:00 PM and 10:00 PM extend waiting periods slightly.
Contact Rules
Preparing a detailed request helps resolve issues faster. Follow these steps to submit queries correctly and receive timely responses from the support team.
- Gather account information. Collect your user ID and account registration details.
- Prepare supporting documents. Take clear screenshots that show the problem you encountered.
- Describe the problem clearly. Write a brief explanation of what happened and when it occurred.
- Send the request. Submit all collected information through the official contact form or email.
- Wait for confirmation. Check your inbox for an automated response that confirms receipt of your query.
- Follow up after 24 hours. Send a polite reminder through the same channel you used initially.